Legal
Privacy policy
Last updated
legal-content.ts.This Privacy Policy explains how [COMPANY] ("we", "us") collects, uses, shares and protects personal information when you use OptionsScreenerPro (the "Service"). It applies to the website, applications, emails and support channels.
1. Information we collect
- Account information: name, email address, password hash, and, if you sign in with Google, the identifier, name and email that Google shares with us. We never receive your Google password.
- Billing information: plan, billing interval, subscription status, invoice history and the payment processor’s customer and subscription identifiers. Card details are collected by the payment processor directly and are not stored by us.
- Usage content you create: watchlists, saved screens, alert configurations, notification preferences and feedback.
- Technical and usage data: IP address, browser and device type, pages and features used, screens run, exports made, timestamps, request identifiers and error logs. Security-relevant actions (sign-in, password change, plan change, export, alert creation) are recorded in an audit log.
- Communications: messages you send to support and our replies.
We do not collect brokerage credentials, positions or trade history, and we do not ask for them.
2. How we use information
- to provide, secure and operate the Service, including authentication, plan entitlements, alerts and emails you request;
- to process payments, renewals, refunds and invoices;
- to respond to support requests and to notify you of changes to the Service, Terms or this Policy;
- to monitor performance, debug problems, prevent abuse (including data scraping and account sharing) and enforce our Terms;
- to understand how features are used so we can improve them, using aggregated or pseudonymised data where possible;
- to comply with legal obligations, including tax and accounting record-keeping.
We do not sell personal information and we do not use it for third-party advertising profiles.
3. Legal bases (where applicable)
Where data-protection law requires a legal basis, we rely on: performance of our contract with you (account, plans, alerts); our legitimate interests (security, abuse prevention, improvement, defending claims); your consent (optional product-update emails, which you can withdraw at any time); and compliance with legal obligations (billing records).
6. Retention
- Account and usage content: for as long as your account exists. When you delete your account we delete your profile, watchlists, saved screens and alerts within 30 days, except as noted below.
- Billing records: retained for the period required by tax and accounting law (typically 7 years).
- Audit and security logs: retained for up to 12 months, then deleted or anonymised.
- AI request records (prompt, response, token counts): 30 days. Copilot and Telegram conversation turns: 90 days. Sign-in activity (IP address, device, day): 90 days.
- Help Center analytics (which article was read, from which channel, failed searches, feedback): up to 400 days, without personal data beyond your user id when signed in.
- Backups: encrypted backups roll off on a fixed schedule of up to 35 days.
7. Security
We protect information with encryption in transit (TLS) and at rest, hashed passwords, least-privilege access, secret management, audit logging and scope checks on every request. No system is perfectly secure; if we learn of a breach affecting your information we will notify you and any regulator as the law requires.
8. Your rights and choices
- Access, correct or export your account information from the account page, or by contacting us.
- Delete your account from the account page; see Retention for what is kept.
- Opt out of product-update emails via the unsubscribe link or your notification settings. Transactional emails (receipts, password resets, security notices) cannot be opted out of while you have an account.
- Depending on where you live you may have additional rights, such as to object to or restrict processing, to data portability, to withdraw consent, and to lodge a complaint with a supervisory authority. Residents of certain US states have the right to know, delete and correct personal information and to opt out of its sale or sharing; we do not sell or share personal information for cross-context behavioural advertising.
To exercise any right, email [CONTACT_EMAIL]. We may need to verify your identity before acting on a request.
9. International transfers
The Service is operated from [COUNTRY] and hosted in data centres in the United States. If you access it from elsewhere your information is transferred to and processed in those locations, under appropriate safeguards where required.
10. Children
The Service is not directed to children under 18 and we do not knowingly collect their information. If you believe a child has created an account, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy; the "Last updated" date shows the current version. Material changes will be announced by email or in the Service before they take effect.
12. Contact
[COMPANY], [POSTAL_ADDRESS]. Email: [CONTACT_EMAIL].